Frequently Asked Questions

This Website and all orders placed herein are managed and fulfilled by VoiceComm, LLC.  VoiceComm, LLC has a fulfillment team that will take calls from and act on behalf of TCC EndlessAisles (referred to herein as the TCC EndlessAisles Fulfillment Team)

CONTACT US

Q: Who do I contact with questions regarding orders placed for one of my order?

A: To get in touch with TCCEndlessAisles.com Fulfillment Team for answers to any and all questions, call 844-466-2204 or by email at tcctelesales@myvoicecomm.com

Q: What are the Wireless Fulfillment Team's hours of operation?

A: Monday – Friday, 8:30 AM – 5:30 PM (EST).

Q: How do I check the delivery status of orders placed for one of my customers?

A: Call the TCCEndlessAisles.com Fulfillment Team or check online by clicking on Order Status and submit the "Order Number" to see if your customer's order is being picked, packed or on its way.

RETURNS

Q: Can accessories ordered/purchased by my customers be returned?

A: Yes, customer-ordered products can be returned, but they must be returned within 14 days from the date of purchase.

Q: Can I return a customer-ordered product?

A: Yes, if a customer would like to return a product due to dissatisfaction, and it was ordered through our website, it may be returned within 14 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that it was received and also have an approved RMA (Return Merchandise Authorization) number. Please contact 844-466-2204 or tcctelesales@myvoicecomm.com for a RMA number.

*Accessories that are non-defective may be returned for a full refund if product is in new condition and includes all written materials (instruction guide, etc.) and original equipment that came with the product.  All returns may be subject to a 20% restocking fee.

Q: Can I return defective product?

A: Yes, if a customer would like to return defective product and it was ordered through our website, it may be returned within 14 days from the date of purchase. Any purchases exceeding 14 days must be returned directly to the manufacturer.

Q:  Who do I contact with questions regarding returning an item?

A:  Email tcctelesales@myvoicecomm.com or call 844-466-2204.  We are here Monday through Friday, 8:00 AM – 6:00 PM (EST) to assist. 

REFUNDS

Q: How long does it take to receive my refund?

A: Once we receive your item, we will initiate a refund to your credit card. You will receive the credit with 7-10 business days, depending on your card issuer's policies.

WARRANTY REPLACEMENT

AFTER THE 14 DAY RETURN POLICY, DO NOT RETURN PRODUCT TO VERIZON WIRELESS, THE CELLULAR CONNECTION, OR TCCENDLESSAISLES@MYVOICEEOMM.COM FOR WARRANTY REPLACEMENT

The Warranty does not cover any damages caused by improper use and/or installation, damages due to weather, war and/or acts of God. Follow the instructions to ensure the item is properly returned and the correct replacement items is sent.  

1) Email or Call the manufacturer – see warranty documentation from the manufacturer - Call the manufacturer's customer support department to determine eligibility (the warranty period). You will need to provide the make, model, serial number (if applicable) and date of purchase.

2) Follow instructions provided by the manufacturer – tccendlessaisles.com will not take returns for warranty claims; however, we will be happy to assist with manufacturer contact information. Shipping costs may have to be paid for by the customer unless specifically covered by the manufacturer.

CANCELLATIONS

Q: How do I cancel an order placed on behalf of my customer?

A: All cancellations should be submitted to the TCCEndlessAisles.com Fulfillment Team at 844-466-2204.  Orders may not be cancelled once an item(s) has been shipped.

*Cancellations may be subject to a 20% restocking fee.

ORDER PROCESSING AND CREDIT CARD CHARGES

Q: Why does it say VoiceComm on my CC statement?

A: VoiceComm LLC, located in Pennsauken NJ, is the company that manages the website, processes payment, and fulfills orders for TCCEndlessAisles.com.

NJ SALES TAX

Q: Why am I charged State Tax?

A: Payment and Order Fulfillment is processed in the state of NJ.   Orders shipping to the state of New Jersey are required to pay New Jersey State Tax which is collected when the order is placed